Terms and Conditions

By using our website, you agree to the following terms and conditions:

Intellectual property: All content on our website, including text, images, and logos, is the property of [Your Company Name] and protected by copyright and other intellectual property laws. You may not reproduce, distribute, or display our content without our permission.

Prohibited activities: You may not use our website to engage in any unlawful or fraudulent activities, or to upload or distribute any harmful or malicious content.

Disclaimers: We make no warranties or representations about the accuracy, reliability, or completeness of the information on our website. We are not responsible for any errors or omissions, or for any losses or damages that may result from your use of our website.

Limitation of liability: We will not be liable for any direct, indirect, incidental, or consequential damages arising from your use of our website, including but not limited to damages for lost profits, business interruption, or loss of data.

Dispute resolution: Any disputes arising from your use of our website will be resolved through arbitration in accordance with the rules of the American Arbitration Association.

Refund Policy:

We want you to be completely satisfied with your purchase from 336 Custom Creations. If for any reason you are not satisfied, we offer the following refund policy:

Custom orders: Handmade pens, engraved items that are custom orders are final sale and cannot be returned or exchanged.

Custom orders: Custom orders are non-refundable.

30-day return policy: For non-custom orders, we offer a 30-day return policy from the date of purchase. Items must be returned in their original condition and packaging, and are subject to a 15% restocking fee.

Shipping and Delivery Policy:

We strive to process and ship your order as quickly as possible. Here are some important details about our shipping and delivery policy:

Processing time: Most orders are processed within 5-7 business days. Custom orders may take longer.

Shipping methods: We offer USPS and UPS shipping methods, including standard, (expedited, and overnight shipping by request only). The available methods and delivery times will depend on your location and the items in your order.

Shipping costs: Shipping costs are calculated based on the weight and dimensions of your order, as well as your location and shipping method.

Delivery times: Delivery times will depend on the shipping method you select and your location. We cannot guarantee delivery dates, but we will provide tracking information so you can monitor the status of your shipment.

International shipping: We currently do not offer international shipping.